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Terms & Conditions

Prices

Prices are listed in Australian Dollars. Customers are advised that our prices are updated weekly, and are denoted on the website with the product. However, pricing may be subject to change without notice. We cannot credit or refund after we have sent out your order.

Delivery

Delivery of goods purchased are either via the Australia Post network or courier service depending on exact location. The shipping charges are displayed in the shopping cart page. Shipping charges are calculated based on a weight per article basis. Upon email request, we might be in a position to combine or offer a discounted postage or courier fee. This fee is not refundable under any circumstances. 

We will not recognise any claims where clear instructions have been given for parcel to be left at the door or other safe location, and item either succumbs to the elements or is subject to theft. In a situation of "Authority to leave (ATL), the buyer bears all the responsibility. Due to the fragile nature of our items, customers should exercise caution at the time of purchase. We will not recognise heat induced damage and customers are advised to purchase during favourable weather.

Products are considered sold to customer at the day we shipped them. Shipping charges do not include insurance normally. It will be stated if insurance is included. In the case of lost mail or misplaced parcels, we do not take responsibility although we may assist in the recovery process. We highly advise customers include registered post for Australia Post sent items.

At this stage, we do not ship internationally due to the fragile state of our chocolate offerrings and girations in temperature.

If for any reason, the quality of our chocolate offerrings have been compromised in any way, please contact us.

Returns & Credit Policy

Upon receipt of the goods, you agree to examine the goods and notify us if there is any defect in the goods within 7 (seven) days of the delivery. Under no circumstance will we recognise a credit beyond this stipulated time-frame. We will at our discretion offer either a replacement or refund for products either past the best before or use-by-date, items sent incorrectly or in error and/or products are deemed to be faulty/damaged or compromised in any way. To instigate a refund or exchange, we require preferably a phone call on 03 9391 8076 or email at sales@paragonchocolates.com.au

 

Packaging & the Environment

Wherever possible we try to reuse cartons and packaging materials to help the environment and keep ours and your costs down.

 

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